01
ServiceNow Development
Custom and scoped applications, Business Rules, Script Includes, client script, catalog and portal development — build capability that works inside the platform, not around it.
What we do
ServiceNow capability across the platform
First Computing helps organisations design, develop, integrate and optimise ServiceNow — turning complex business processes into secure, automated and governed digital workflows.
Talk about this service
02
Implementation
Discovery through to go-live and optimisation, with solution architecture agreed up front and native ServiceNow functionality used wherever practical.
03
Automation
Flow Designer, subflows and orchestration that remove the manual approvals, handoffs and re-keying still sitting inside your processes.
04
Integration
IntegrationHub spokes, REST and SOAP APIs and MID Server connections to identity, HR, ERP, CRM, monitoring and security platforms.
05
CHROMA-CSM
A considered customer service model for teams that need consistent case handling, knowledge and portal experiences.
06
Centre of Excellence
Operating practices, guardrails and enablement that help your ServiceNow team make better decisions as the platform grows.
07
ServiceNow Health Checks
A structured assessment of architecture, customisation, scripting, performance, security, CMDB, technical debt and upgrade readiness.
08
Support & Development
Experienced ServiceNow developers added to your team to clear the backlog, fix defects and deliver new functionality.
ServiceNow expertise
Module depth, applied only where it is needed
Not every organisation needs every module. We recommend what your requirements justify, then implement and develop it properly.
01
ITSM
Incident, problem, change, request, catalog, knowledge and major incident practice.
Discuss the module →02
ITOM
Discovery, Service Mapping, Event Management and operational visibility.
Discuss the module →03
ITAM
Hardware asset lifecycle, governance and optimisation.
Discuss the module →04
SAM Pro
Software models, entitlements, reconciliation and licence compliance.
Discuss the module →05
CHROMA-CSM
Customer operations, portals and end-to-end service automation.
Discuss the module →06
HRSD
Employee lifecycle, HR case management and workflow automation.
Discuss the module →07
CSM
Customer cases, portals and end-to-end service automation.
Discuss the module →08
SecOps
Vulnerability response and security workflow integration.
Discuss the module →Technical capability
Business RulesClient ScriptsScript IncludesUI PoliciesUI ActionsACLsNotificationsScheduled JobsScripted REST APIsREST / SOAPFlow DesignerIntegrationHubService CatalogRecord ProducersService PortalWorkspacesScoped ApplicationsData PoliciesImport SetsTransform MapsUpdate SetsApplication RepositoryATFMID ServerPerformance Analytics
The difference
Built inside ServiceNow, with the context to make it last.
Our work sits at the intersection of platform engineering and operational reality. We understand the process, the data and the people who will own the platform after go-live.
That means configuration before customisation, clear technical decisions, proper test coverage and documentation that gives your team control.
See our delivery approach →Need help?