01
ServiceNow Development
Custom and scoped applications, Business Rules, Script Includes, client script, catalog and portal development — build capability that works inside the platform, not around it.
ServiceNow platforms that deliver measurable outcomes
We help organisations reduce software waste, automate manual processes and strengthen platform governance, so you get more value from ServiceNow.
01.00
Development
Custom apps, scripting, Flow Designer
02.00
Implementation
Full lifecycle, out-of-the-box first
03.00
Integration
IntegrationHub, REST, SOAP, MID Server
04.00
Optimisation
CMDB, performance, technical debt
Trusted by leading organisations worldwide
NatWestTESCOskyBARCLAYSBT
What we do
ServiceNow capability across the platform
First Computing helps organisations design, develop, integrate and optimise ServiceNow — turning complex business processes into secure, automated and governed digital workflows.
Read more
02
Implementation
Discovery through to go-live and optimisation, with solution architecture agreed up front and native ServiceNow functionality used wherever practical.
03
Automation
Flow Designer, subflows and orchestration that remove the manual approvals, handoffs and re-keying still sitting inside your processes.
04
Integration
IntegrationHub spokes, REST and SOAP APIs and MID Server connections to identity, HR, ERP, CRM, monitoring and security platforms.
05
CMDB & ITOM
CMDB architecture, Discovery, Service Mapping, Identification and Reconciliation, data quality and CSDM alignment.
06
ITAM & SAM Pro
Software models, entitlements, reconciliation, licence compliance, SaaS governance and hardware asset lifecycle management.
07
ServiceNow Health Checks
A structured assessment of architecture, customisation, scripting, performance, security, CMDB, technical debt and upgrade readiness.
08
Support & Development
Experienced ServiceNow developers added to your team to clear the backlog, fix defects and deliver new functionality.
ServiceNow expertise
Module depth, applied only where it is needed
Not every organisation needs every module. We recommend what your requirements justify, then implement and develop it properly.
01
ITSM
Incident, problem, change, request, catalog, knowledge and major incident practice.
02
ITOM
Discovery, Service Mapping, Event Management and operational visibility.
03
ITAM
Hardware asset lifecycle, governance and optimisation.
04
SAM Pro
Software models, entitlements, reconciliation and licence compliance.
05
CMDB & CSDM
Architecture, data quality, CI relationships and service modelling.
06
HRSD
Employee lifecycle, HR case management and workflow automation.
07
CSM
Customer cases, portals and end-to-end service automation.
08
SecOps
Vulnerability response and security workflow integration.
Technical capability
Business RulesClient ScriptsScript IncludesUI PoliciesUI ActionsACLsNotificationsScheduled JobsScripted REST APIsREST / SOAPFlow DesignerIntegrationHubService CatalogRecord ProducersService PortalWorkspacesScoped ApplicationsData PoliciesImport SetsTransform MapsUpdate SetsApplication RepositoryATFMID ServerPerformance Analytics
How we help
Discover → Design → Develop → Integrate → Test → Deploy → Optimise
The same delivery discipline whether the engagement is one integration or a multi-module programme.
Step 01
Discover
Understand the process, the systems, the data and what the organisation is actually trying to fix.
Step 02
Design
Solution architecture, data model and integration pattern documented and agreed before build.
Step 03
Develop
Configuration first, custom development where justified, built to documented standards.
Step 04
Integrate
Connect surrounding systems so the workflow runs end to end without manual handoffs.
Step 05
Test
Unit, integration and ATF automated regression coverage plus structured user acceptance.
Step 06
Deploy
Controlled release with rollback planning, cutover runbook and post-deployment validation.
Step 07
Optimise
Measure adoption, performance and process outcomes, then keep improving against them.
Engagement
Ways to Work With First Computing
Four routes in, depending on where you are. Most organisations start with an assessment and move into delivery and ongoing optimisation from there.
01
Assess
Understand where you are losing money, time or control.
- ServiceNow Health Check
- SaaS Cost Audit
- SAM Assessment
- Automation Assessment
02
Fix
Implement the highest-value improvements first.
- ServiceNow remediation
- Automation delivery
- CMDB optimisation
- Software optimisation
- SAM remediation
- ITAM improvements
03
Manage
Keep your environment operating and improving.
- Managed ServiceNow
- ServiceNow support
- Software compliance management
- SAM managed services
- Ongoing optimisation
04
Optimise
Continuously identify new opportunities to reduce cost, automate work and reduce risk.
- Quarterly optimisation reviews
- Automation backlog
- Renewal and licence reviews
Cost out
Find Where Your IT Budget Is Leaking
Most IT budgets carry spend nobody has looked at in years. We find it, quantify it and give you a plan to remove it — across software, licensing, assets, process and the platform itself.
- Unused software
- Duplicate technology
- Inefficient processes
- Manual work
- Excess licensing
- Poor asset utilisation
- ServiceNow inefficiencies
- Operational waste
Offer
IT Cost Optimisation Assessment
From £10,000
A cross-estate review of where IT budget is leaking — software, tooling, licensing, process and platform inefficiency.
What's included
- + Unused software
- + Duplicate technology
- + Inefficient processes
- + Manual work
- + Excess licensing
- + Poor asset utilisation
- + ServiceNow inefficiencies
- + Operational waste
Offer
Start With a 15-Minute Operations Review
A focused conversation about the work your team is doing manually, where your platform is slowing you down and what a sensible next step could look like.
Book an operations reviewWhat happens next?
- 01We listen to the issue and the outcome you need.
- 02We identify where ServiceNow or your wider estate can help.
- 03We come back with a clear, proportionate recommendation.
Why First Computing
A ServiceNow specialist, not a generic IT consultancy
The people who scope your engagement are the people who configure, script, integrate and test it.
Hands-on technical expertise
Senior developers and consultants working directly with your team.
Out-of-the-box first
Native platform capability before customisation, with every exception justified.
Governance-led delivery
Architecture, documentation and test coverage that keep the platform upgradeable.
Governance
Software, SaaS and subscription governance
Make software spend visible, defensible and easier to manage across the whole estate.
See what you own
Bring software, SaaS and subscription data into one view.
Understand what is used
Find unused, duplicated and under-utilised licences before renewal.
Act with confidence
Turn clean data into renewal decisions, savings and better controls.
Delivery discipline
How we document the work we do
The platform should be understandable to the people who own it after we leave.
Challenge
The outcome, scope and constraints agreed before work starts.
Solution in context
Architecture, data model, configuration and integration decisions captured as we build.
Technical approach
Release notes, test coverage and next steps that make the work maintainable.
Insights
Perspectives from the enterprise
Practical guidance for IT leaders navigating ServiceNow, software governance and automation.
SaaS governance
Stop Wasting Money on Hidden SaaS Subscription Costs: 5 Audit-Ready Hacks
5 May 2026 · 8 min read
Read article →
Software licensing
Optimising Operational Resilience: Elevating Software Renewal Management in 2026
25 August 2026 · 9 min read
Read article →
IT asset management
Beyond Mandates: Elevating SaaS Compliance to a Strategic Business Enabler in 2026
24 August 2026 · 9 min read
Read article →
Let's talk
Let's talk about your ServiceNow platform
Whether you are implementing ServiceNow, improving an existing instance, automating a process, building an integration or looking for extra development capability — tell us the problem and we will tell you how we would approach it.